Privacy Policy

Welcome to Serene Stays by Kailash (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit serenestaysbykailash.com.

If you have any questions, you may contact us at:
📍 Uttarakhand – 248007
📞 079004 44111
📧 plamstreet@gmail.com

1. Information We Collect

We may collect the following types of information:

Personal Information

When you:

Make a booking
Fill out a contact form
Subscribe to updates
Call or email us

You may provide:

Full name
Phone number
Email address
Address (if required for booking)
Payment details (processed securely via third-party gateways)

Non-Personal Information

We may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website

This helps us improve your browsing experience.

2. How We Use Your Information

We use your information to:

Confirm and manage bookings
Respond to inquiries
Improve our services
Send booking confirmations and important updates
Comply with legal requirements
Enhance website performance

We do not sell or rent your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Remember preferences

You can disable cookies through your browser settings if you prefer.

4. Payment Security

All online payments (if applicable) are processed through secure third-party payment gateways. We do not store your card details on our servers.

5. Third-Party Services

We may use third-party services such as:

Payment gateways
Booking platforms
Analytics tools (e.g., Google Analytics)

These services may collect limited data as per their own privacy policies.

6. Data Protection

We implement reasonable security measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Request access to your personal data
Request correction of incorrect information
Request deletion of your data (subject to legal obligations)
Opt-out of marketing communications

To exercise these rights, please contact us at plamstreet@gmail.com.

8. Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Serene Stays by Kailash
Uttarakhand – 248007
Phone: 079004 44111
Email: plamstreet@gmail.com